We ship worldwide, but note that there are shipping restrictions on some products. Due to manufacturer constraints, we are unable to ship some products to international destinations.
The shipping quote developed is based on your directions for delivery service, size and weight of the shipment, and final destination. Shipping and delivery dates are based on the delivery destination and stock availability. You will be notified of a tracking number, once the order is ready for shipping. Note that you will need to be present at the time of delivery and will be contacted by shippers regarding drop-off and receiving time. If you are unable to be present to accept the delivery, you will be charged for return delivery and are subject to a twenty-five percent (25%) restocking fee. Information regarding shipping status and company will be provided upon purchase and it is your responsibility to keep note of delivery details regarding your order. Please let us know if we can help you with obtaining any information and feel free to contact us with any inquiries surrounding receipt of goods at forms@vindegarde.ca
Vin de Garde offers our customers a money back policy on returns if the product is unused, in its original packaging/skid, with complete parts and packing materials included. If conditions outlined here are met, we will be glad to provide an exchange or refund within thirty (30) days of original date of purchase. There is no refund or exchange on custom pieces (i.e. custom panels). If you have mistakenly ordered the wrong product or have buyer’s remorse, you will be responsible for full return shipping costs along with a restock fee of twenty-five percent (25%) for returned product to the manufacturer. If products have been used or damaged, Vin de Garde reserves the right to deny refund.
Please contact us directly via phone at 1-866-999-2103, or e-mail us at forms@vindegarde.ca should you have any questions and to confirm accuracy of your order.
Of course, if you receive the wrong product, if any damage occurred to the product during the shipping process, or if the product is defective, Vin de Garde will take full responsibility for return shipping costs.
Upon receipt of your order, please inspect the package for any visible damage. If any visible damage is present upon receipt of order, please note this on the courier’s waybill before accepting the product. When you open the package, document and photograph any damage to contents.
Do not throw away or lose any of the manufacturer’s packaging, as manufacturers receipt of all original packaging is necessary for refund should there be any problems.
